Our Complaints procedure in Outline
You can report any complaints regarding any SwiftSterling.co.uk, products or services in any of the following ways:
- By email to firstname.lastname@example.org
- By filling out the below form:
If you are not satisfied with any aspect of the service you have received from MMP Financial Limited, we would like you to tell us your concerns.
You can contact us by e-mail, post or by telephone.
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we cannot do this, we will send you an acknowledgement of your complaint within 5 working days and let you know who is dealing with it.
We will issue a final response letter within eight weeks of receiving your complaint.
If you are dissatisfied with our final response, or we have not provided a final response within eight weeks of receiving your complaint you have a number of options available to you.
You can ask the Financial Ombudsman Service to review your complaint. You should contact the Financial Ombudsman Service within 6 months of receiving our final response letter. You may write to FOS at the following address: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, or refer to their website at http://www.financial-ombudsman.org.uk/
Even if you have asked for your complaint to be reviewed you can still contact the Financial Ombudsman Service.
|Complaints Manager||Financial Ombudsman Service|
|E-mail: email@example.com||Exchange Tower|
0800 023 4567
If you would like to view our complaints data, please click here.