Text the keyword QUESTION to +447478724541
Customer Support Phone
0800 652 0097
020 3781 8296
Payments Team Phone
0800 086 9227
020 3808 3528
Customer Support Email
Payments Team Email
0800 066 4613
Beechwood House, 2-10 Windsor Road, Slough, SL1 2EJ
Customer Support Hours
Monday – Saturday 7:30 am until 11:30 pm GMT
Sunday 2:00 pm until 10:30 pm GMT
Payments Team Hours
Monday – Friday 8:00 am until 8:00 pm GMT
Saturday 8:00 am until 2:00 pm GMT
If you would like to make an additional or early payment on your account please log into your Personal Online account.
Our Complaints procedure in Outline
You can report any complaints regarding any SwiftSterling.co.uk, products or services in any of the following ways:
- By Phone on 0800 652 0097
- By email to firstname.lastname@example.org
- By filling out the below form:
If you are not satisfied with any aspect of the service you have received from MMP Financial Limited, we would like you to tell us your concerns.
You can contact us by e-mail, post, fax or by telephone.
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we cannot do this, we will send you an acknowledgement of your complaint within 5 working days and let you know who is dealing with it.
We will issue a final response letter within eight weeks of receiving your complaint.
If you are dissatisfied with our final response, or we have not provided a final response within eight weeks of receiving your complaint you have a number of options available to you.
You can ask the Financial Ombudsman Service to review your complaint. You should contact the Financial Ombudsman Service within 6 months of receiving our final response letter. You may write to FOS at the following address: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, or refer to their website at http://www.financial-ombudsman.org.uk/
Even if you have asked for your complaint to be reviewed you can still contact the Financial Ombudsman Service.
|Complaints Manager||Financial Ombudsman Service|
|E-mail: email@example.com||Exchange Tower|
0800 023 4567
Further details are also available here.