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with one of our agents now.

Text

Text the keyword QUESTION to +447478724541

Customer Support Phone

0800 652 0097

020 3781 8296

Payments Team Phone

0800 086 9227

020 3808 3528

Customer Support Email

customercare@swiftsterling.co.uk

Payments Team Email

payments@swiftsterling.co.uk

Fax

0800 066 4613

Mail

Beechwood House, 2-10 Windsor Road, Slough, SL1 2EJ

Customer Support Hours

Monday – Saturday 7:30 am until 11:30 pm GMT

Sunday 2:00 pm until 10:30 pm GMT

Payments Team Hours

Monday – Friday 8:00 am until 8:00 pm GMT

Saturday 8:00 am until 2:00 pm GMT

Sunday CLOSED

24 Dec CLOSED

25 Dec CLOSED

26 Dec CLOSED

27 – 30 Dec 7:30 am until 11:30 pm GMT

31 Dec CLOSED

1 Jan CLOSED

24 Dec CLOSED

25 Dec CLOSED

26 Dec CLOSED

27 – 29 Dec 8:00 am until 8:00 pm GMT

30 Dec 8:00 am until 2:00 pm GMT

31 Dec CLOSED

1 Jan CLOSED


If you would like to make an additional or early payment on your account please log into your Personal Online account.


Our Complaints procedure in Outline

You can report any complaints regarding any SwiftSterling.co.uk, products or services in any of the following ways:

Please correct the following errors:
Contact Us Form

If you are not satisfied with any aspect of the service you have received from MMP Financial Limited, we would like you to tell us your concerns.

You can contact us by e-mail, post, fax or by telephone.

Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.

If we cannot do this, we will send you an acknowledgement of your complaint within 5 working days and let you know who is dealing with it.

We will issue a final response letter within eight weeks of receiving your complaint.

If you are dissatisfied with our final response, or we have not provided a final response within eight weeks of receiving your complaint you have a number of options available to you.

You can ask the Financial Ombudsman Service to review your complaint. You should contact the Financial Ombudsman Service within 6 months of receiving our final response letter. You may write to FOS at the following address: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, or refer to their website at http://www.financial-ombudsman.org.uk/

Even if you have asked for your complaint to be reviewed you can still contact the Financial Ombudsman Service.

Contact Details


Further details are also available here.